The quality of your experience is our priority. In the event that you are not satisfied with any item, you may return it within 30 days of receipt for a replacement or refund for the purchase price of the product. Shipping charges will not be refunded.
If your order was damaged during delivery or if you have other quality concerns:
Speed up your return by following these easy steps:
Take a digital photo or photos of your damaged product and the shipping container it arrived in (if damaged).
Contact us at firstname.lastname@example.org and include your photos, indicating whether you would like a refund or a replacement.
You will receive a response within 24-48 hours confirming that your return is being processed.
If your return is confirmed, you do not need to mail back your order. We will process the refund or replacement based on your photos.
If the damage or quality issue is not apparent in the photo, you may be required to return the item at your expense before the return can be processed.
If you are simply unsatisfied with your order:
If a product is free of damage or quality issues and you would still like to return your product, please ship your product back to us for a full refund minus shipping charges. Follow these steps:
Ship your item back to us in its original packaging and enclose your completed return request (the shipping address is on the bottom of the form). We highly advise attaching a tracking service to your shipment.
We will typically issue your refund within 48-72 hours of receiving the package.